ServiceNow Discovery Fundamentals Practice Test

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What is the primary objective of Process Classification?

To map hardware assets

To track services such as DB Servers

The primary objective of Process Classification is to track services such as database servers. This process involves categorizing and organizing various IT services to enhance management and operational efficiency. By classifying these processes, organizations can better understand and evaluate the services they provide, ensuring that they align with business needs and deliver value to users.

Tracking services like database servers enables IT departments to monitor their performance, reliability, and capacity. It also aids in identifying dependencies, managing service-level agreements, and ensuring proper resource allocation, ultimately leading to improved service delivery and satisfaction.

Other options focus on different aspects of IT infrastructure management, such as mapping hardware assets or creating software inventory lists, but they do not specifically address the goal of tracking services, which is central to Process Classification.

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To manage user accounts

To create software inventory lists

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