Can infrastructure patterns be exclusively used by Discovery?

Infrastructure patterns in ServiceNow are designed to model and represent the configuration of IT infrastructure components such as servers, applications, and networks. While they play a crucial role in the discovery process by helping to identify and map these components, their functionality extends beyond just the Discovery application.

Infrastructure patterns can also be utilized in other areas of the ServiceNow platform. For instance, they are applicable in the context of Service Mapping, which goes beyond mere discovery to understand the dependencies and relationships between services and their underlying infrastructure. Additionally, these patterns can be leveraged in Incident Management, Change Management, and other ITSM processes to align infrastructure with business services and enhance overall service management capabilities.

Thus, the assertion that infrastructure patterns can be exclusively used by Discovery is incorrect. Their utility spans a wide array of ITSM functions, allowing organizations to gain insights and maintain control over their entire IT landscape, not just during the discovery phase.