For what reason would you use a Process Handler?

Using a Process Handler is particularly relevant for ensuring that duplicate Application Configuration Items (CIs) do not occur within a system. This function is crucial in maintaining data integrity and cleanliness in a configuration management database (CMDB). When new data is discovered, the Process Handler can implement rules and checks to identify whether a CI already exists. If a duplicate is found, the Process Handler will prevent the creation of an additional record, thereby preserving the uniqueness of each CI in the system.

This is important for organizations as it helps maintain accurate inventory and prevents confusion that can arise from having multiple entries for the same application or service. The ability to manage and prevent duplicate records is a key aspect of effective configuration management and directly supports better operational performance and decision-making.

In contrast, the other reasons noted in the alternatives, such as creating new CI records, monitoring licensing issues, and optimizing network performance, do not align with the core function of a Process Handler. These tasks might require different types of tools or processes, which do not focus specifically on the duplication aspect covered by the Process Handler.