What happens if duplicate Configuration Items (CIs) are detected during the discovery process?

When duplicate Configuration Items (CIs) are detected during the discovery process, the system engages in a process known as identification and reconciliation. This process is crucial to maintaining the integrity and accuracy of the Configuration Management Database (CMDB).

During this process, when a duplicate CI is found, the system creates duplicate tasks specifically under identification and reconciliation to address and resolve the situation. This is intended to ensure that the CI records are properly verified, merged, or managed according to predefined rules. The goal is to determine which CI should be retained while avoiding redundancy, allowing administrators to maintain a clean and authenticated dataset within the CMDB.

This approach allows for better management of configuration data and contributes to the overall efficiency of IT asset management by minimizing confusion and inaccuracies that can arise from having multiple records representing the same entity.