What state in the ECC Queue indicates that a message is awaiting action?

The state "Ready" in the ECC Queue specifically indicates that a message is awaiting action. When a message is marked as "Ready," it means that it has successfully been received and is queued for processing, but has not yet been picked up or handled by the system. This state is crucial because it enables efficient management and prioritization of tasks, ensuring that the necessary actions can be executed in an organized manner as resources become available.

The other states denote various stages of message processing. "In Progress" suggests that the message is currently being handled, which infers that active work is taking place on it. "Processing" usually means that the system is currently executing a particular operation related to the message. Finally, "Completed" indicates that all actions related to the message have been finalized, and it no longer requires attention. Understanding these distinctions helps in managing operational workflows within ServiceNow Discovery efficiently.