Which issues are commonly addressed in troubleshooting ServiceNow Discovery?

When troubleshooting ServiceNow Discovery, issues related to permissions and configuration are indeed very significant. The Discovery process relies heavily on proper access and configuration settings to successfully identify and gather data about IT assets across the network. If permissions are not set correctly, Discovery might not be able to access devices or retrieve necessary information, leading to incomplete or inaccurate discovery results.

Configuration settings are equally crucial, as they determine how Discovery interacts with various devices and resources. For instance, if the Discovery credentials are incorrect or the configurations for specific probes and sensors are not set up properly, it may result in failures to discover certain devices or services.

While network performance, application compatibility, and user interface problems can pose challenges in broader IT operations, they are not central to the core issues specifically associated with the ServiceNow Discovery process. Network performance might affect the overall operation, but it is the permissions and configurations that primarily need to be right for Discovery to function effectively.