Which of the following can be a sign of issues during the Identification Phase?

During the Identification Phase of ServiceNow Discovery, the goal is to accurately identify configuration items (CIs) and ensure they are represented correctly in the ServiceNow environment. The correct choice highlights a potential issue where duplicate records are created. This situation indicates that the Discovery process is not effectively recognizing existing CIs, which can lead to data inconsistency and inaccuracies in the CMDB (Configuration Management Database).

When duplicate records are generated, it may suggest that the identification rules are not aligned with the data or that the existing CIs are not accurately defined. This can result from improper configuration settings, leading to a failure in correctly identifying unique CIs during the Discovery process.

By identifying duplicates, administrators can investigate why this is happening, ensure the data is cleaned up, and adjust the identification logic as necessary. This is crucial for maintaining a reliable and trustworthy CMDB, which is vital for effective IT service management.

Other options, while indicative of issues in a broader sense, do not specifically point to problems with the identification of CIs in the same way as duplicate records do. High CPU usage may impact performance but doesn’t directly suggest identification phase issues, while missing discovery schedules and failed network connections indicate potential operational or connectivity issues rather than flaws in the identification logic